The rules of effective communication

The telephone is at the heart of business communication. This memorable and funny video, featuring John Cleese and Rebecca Front, presents practical rules for conducting a call from start to finish.

Anyone who uses the phone at work will learn how to answer the call with a ‘verbal handshake’, the importance of preparation, of showing callers that they’re understood, and of asking open questions to gain information, using the caller’s name frequently to establish trust.