A bad news meeting – limit the damage
Why should we pick up the pieces?
01:55
Home > Management
Management
02:16
A bad news meeting – listening
Get ready for the reaction
01:39
A counselling meeting
Move to Basildon and grow a beard
02:10
Active listening
Too fond of the sound of their own voice
24:55
Behavioural interviewing
Taking the guesswork out of recruitment
02:11
Coaching goals
Helping them to help you
01:13
Coaching tips
I’ll be off then
02:26
Discipline – check the facts
What’s your problem?
00:58
Learning through practice
In at the deep end
01:56
Listening to the candidate
I’m kind of a big deal
01:37
Making Decisions
A jacuzzi in my office
01:26
Managing problem behaviour
Red, Amber, Green
01:18
Motivating through feedback
Just be more productive
01:30
Motivating through information
They don’t need to know this stuff
01:17
Motivating through praise
You’re still the worst performing team
01:30
Preparing to coach
Why would I coach anyone?
02:31
Preparing to give bad news
Get ready to give bad news
02:07
Probing in interviews
That’s right, I asked how many?
01:38
Reasons for absenteeism
Lazy, empty-headed skivers
02:03
Recognising absenteeism
I’ll give him a ‘personal issue’!
02:23
Setting SMART targets
I didn’t want a sandwich!!
01:36
Setting the scene for counselling
You think you’ve got problems?!
01:12
Solutions for absenteeism
What are you going to do about it?
02:44
Solutions to discipline issues
Let’s dig over the past
02:18
The reasons behind discipline issues
Shut up, I’m a great listener
01:13
Training bit by bit
This is where it gets complicated
01:39
Training with context
Subtitles on taps
02:22
Valuing the individual
That’s not what we pay you for
01:31
Valuing the team
Our ‘so called’ team
01:56
Valuing their job
Give people confidence in the value of their job.