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S.T.A.N.C.E

Make a great first impression, remember your STANCE. Smile, have a friendly Tone, your Appearance is important, as is using the customer’s Name. Always be Customer Focussed and maintain Eye-Contact so they are engaged and feel valued.

STANCE

  • Smile
  • Tone
  • Appearance
  • Name
  • Customer focussed
  • Eye contact